The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

The term 'Mritsa Tours and Travels' or 'us' or 'we' refers to the owner of the website whose registered office is at No 14, Ground Floor, Sri Vigneshwara Nilaya, 15-A Cross, Bhuvaneshwari Nagar, Hebbal, Kempapura, Bengaluru - 560024. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

"We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time"

Privacy Policy

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

Mritsa Tours and Travels may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What We Collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
• What we do with the information we gather
• We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@mritsatours.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Website disclaimer

The information contained in this website is for general information purposes only and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of this business. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, we takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Terms for Quotation:

• The quotations sent to clients are valid for 5 days from the date of quotation.
• SIC Services from selected hotels only. For hotels outside service areas, the transfers will be by private basis only at additional cost.
• Please note, any preference requests (such as type of bed, extra bed, early check in, adjoining or connecting room, room upgrade, floor plan, room view or etc…) are not guaranteed.
• No Hotel rooms/ Services have been blocked at time of quotation. Hotel rooms are subject to availability at time of confirmation.
• Full Payment to be made prior 15 Days of Check in except in Peak Season (30 days).
• Rates may change as per availability at the time of booking.
• For quotations sent on Dynamic rates are valid only for the same day of quotation. Quotation may change at time of confirmation.
• Airport Transfers before 08.00 AM & After 06.00 PM will be on PVT basis only at additional cost.
• Hotels Standard check –in is after 14.00 hrs (local time) and check-out time is 12 noon. (this varies from Hotel to Hotel as per their respective check-in and check-out policies)
• Hotels may charge a Monetary Security Deposit as per respective Hotels policies from the Guest at the time of check-in, to be refunded at the time of check-out subject to no damages within the room/ no items missing.
• If the Guest Fails to catch the (Shared) SIC Transfers, Guest has to arrange his own transfers, because no (Shared) SIC transfers will wait for more than 5 minutes.
• Quotations are based on current tax rates. If there is any change in tax rates or number of Passengers (PAX), the cost will change without prior notice.
• Quotations are subject to availability at the time of Final Confirmations.

Tour Terms:

• Sightseeing are subject to weather conditions or any unavoidable conditions
• No money will be refunded nor compensated for any unused element in the package
• Any damages occur to the hotels / resorts/ palaces / coaches by the pax the same will have to be settled by you immediately. 
• There will be cleaning charges payable by guests if the spoil or vomit in the premises/ coach etc. 
• All the pax are requested to carry their own Photo, ID cards such as Voter ID, Ration card, driving license, copy of the passport etc., Without proper ID proof pax will not be not allowed to enter Hotels / Resorts / Palaces.
• We are not responsible for hike in airfares, rescheduling of flight timings, cancellation of flights, etc.. Guests are requested to follow the Airlines terms and conditions.
• In case anybody fails to produce proper ID, the booking will be treated as a No- show and no money will be refunded.
• Pax are requested to follow the schedules given.
• The Inclusions and Itinerary is final and no changes will be permitted.
• If any new taxes are added at the time of confirmation, the same will be applied and added to the cost.
• Alcohol is strictly prohibited at all places, if anyone found breaking this rule will be deboarded from the coach immediately and they will have to arrange self-transfer back to their home/ Hotel.
• Neither the Resort / Hotel nor is liable for any thefts, damages or loss of pax valuable items, nor any accidents caused during your stay/ tour. All guests will have to take care of their belongings. 
• At all times you are requested to follow safety instructions for each games/ sightseeing’s. Mritsa Tours and Travels will not be responsible for any damages / loss arising out of your negligence and any unforeseen circumstances and situations beyond control of Mritsa Tours and Travels.
• Mritsa Tours and Travels is not an event management company. Any events organized by you are totally at your own risk and neither Hotel / Resort not Mritsa Tours and Travels hold responsibility for the consequences thus arise.

Cancellation Policies:

• Flight Cancellation charge is applicable as per Airline Policy + Rs. 500/- Service Charge will be Applicable
• The tour is cancelled any time before 30 days after booking –10% will be of total tour cost will be deducted
• From 30 to 16 days prior to arrival date – 50% will be deducted of total tour cost
• From 15 to 8 days prior to arrival date – 75% will be deducted of total tour cost
• Cancellation prior 7 days – 100% charge of the tour price
• Cancellation charges for peak period 1st Nov – 31st May is 100% is cancelled 30 days prior to arrival date.

Liability of Airline Tickets – Airlines in Financial Crisis:

• This important communication is addressed to our esteemed Customers/passengers, in view of the recent developments in India & Global Aviation Industry.
• Airlines are a business entity offering Air Transport Services, they are authorized to do Travel Agencies are recognized by the Airlines to service the Customer / Passenger by supporting them with booking; issuance of Air Tickets; offering related services; making payments to the Airlines on behalf of the customers / passengers, etc. Towards this role, the travel agency earns a small fee.
• The customers / passengers are always protected by the Airlines in all aspects related to travel; air insurance; air safety; airline administration and all areas governing the travel to be undertaken by the Customers / passengers
• This notification is issued to the Customers / passengers, undertaking Air Travel that for any reasons should the airlines be challenged by financial crisis; cancellation of flights or any aspects of Air Transportation including baggage loss or missed connections due to schedule changes, the liability has always been that of the Airline to the customer / passenger.
• Please note that a travel agency cannot be held responsible for any refunds that are due form the Airlines towards cancellation of passenger tickets. The travel agencies can liaise with the Airlines and upon receiving the refunds towards cancellations from the Airline, reimburse the Customer / passenger with refunds less the cost of such cancellations.
• The travel Agency can cancel ticket issued when the flights get cancelled or the Customers / passengers initiate such cancellation. The initiative to cancel a valid booking rest with the Customers / passenger.
• Travel Agencies can help the Customer / passenger, upon their request, to reschedule their travel on different airlines, if they so desire, to ensure that travel schedule is not affected. Any cancellation or charges involved with cancelling the tour, if any will have to be borne by the customer / passenger.
• Kindly note that the liability of any delayed refund or towards cancellation not paid by the Airline to the Agency due to Airlines inability to pay. Travel agency cannot be held responsible for refunds in any circumstances. 
• We thank all Customers/ passengers for your understanding of the situation.

Payment Policies:

• Tour payment should be made not less than 30 days prior to tourist group arrival to our bank account
• Prices are confidential & 50% advance is required to secure the bookings
• Remaining payment is to be made before 30 days before departure

Refund Policy: 

• Refund for airline cancellation will be made only after Mritsa Tours and Travels receives the amount after cancellation charges from the airlines. In case the airlines issue credit note/ Credit Shell, then the same will be passed on to guest for future bookings. Such refunds/ credit note/ credit shell are governed by respective airline policies and binding on end customer.
• Refunds for tour cancellation will be done only after Mritsa Tours and Travels receives the amount after cancellation charges from the hotels/ and on ground suppliers.
• All refunds (if any) will be credited to original source of payment.
• Refunds are subject to cancellation policies mentioned above.
• Only qualified cancellations amount will be refunded to original source of payment within 15 working days after Mritsa Tours and Travels receives amount in their bank account.
• Refunds for any cancelled bookings depends on the airlines, hotel/ resorts where the booking/ reservation has been made and it varies from Hotel to Hotel/ Airline to Airline and factors such as the seasonality, duration between the date of cancellation and the check in date, etc.
• Please refer to “Liability of Airline Tickets – Airlines in Financial Crisis” Clause for more details on refunds from Airlines.

All disputes are subject to Bengaluru Jurisdiction only